1. Overview

This Acceptable Use Policy (“AUP”) governs the use of services provided by Perfect Network LLC (“Perfect Network,” “we,” “us,” or “our”). This policy ensures that all services are used in compliance with applicable laws and industry standards.

2. Prohibited Use

Customers may not use Perfect Network services to engage in, promote, or facilitate:

• Any unlawful, fraudulent, or deceptive activity
• Transmission of illegal traffic
• Spam, unsolicited bulk messaging, or unlawful robocalling
• Phishing, spoofing, or caller ID falsification
• Distribution of malware or harmful code
• Unauthorized access to systems or networks
• Any activity that violates telecommunications or data protection laws

3. Robocalling and Traffic Compliance

Perfect Network strictly prohibits illegal or abusive robocalling practices, including:

• Calls made without proper consent where required by law
• Scam calls (e.g., impersonation of government agencies, tech support scams, financial fraud)
• Use of misleading or inaccurate caller identification information
• High-volume outbound calling patterns indicative of fraudulent activity

Customers are solely responsible for ensuring that all outbound communications comply with applicable regulations, including consent requirements.

4. STIR/SHAKEN Compliance

Perfect Network supports and enforces compliance with STIR/SHAKEN frameworks for caller authentication.

Customers must:

• Use accurate and verifiable caller ID information
• Avoid spoofing or transmitting misleading caller identity data
• Cooperate with traceback requests and regulatory investigations
• Ensure that their traffic can be properly authenticated where required

Perfect Network reserves the right to downgrade, block, or label calls that fail authentication standards or are deemed suspicious.

5. Monitoring and Abuse Prevention

Perfect Network actively monitors network and call traffic patterns to detect spam, fraud, and illegal activity. This includes analysis of:

• Call volume anomalies
• Answer-Seizure Ratio (ASR) and Average Call Duration (ACD)
• Traffic patterns consistent with robocalling or fraud

6. Enforcement Actions

Violations of this AUP may result in immediate action, without prior notice, including:

• Suspension of services
• Permanent termination of accounts
• Blocking of IPs, routes, or call traffic
• Revocation of numbering resources
• Reporting to law enforcement, regulators, or upstream carriers

7. Customer Responsibility

Customers are responsible for:

• Securing their systems (e.g., dialers like VICIdial)
• Preventing unauthorized use or compromise
• Ensuring all traffic complies with this AUP
• Maintaining accurate customer and call records where required
• Responding promptly to abuse complaints or traceback requests

8. Abuse Reporting

Reports of abuse, fraud, or illegal traffic should be sent to:

Email: abuse@perfect.network

9. Policy Updates

Perfect Network may update this AUP at any time. Continued use of services constitutes acceptance of any revisions.

10. Contact Information

For inquiries regarding this policy:

Email: support@perfect.network